At Bishuddho Organic Shop, we stand behind the quality of every product we sell. If you are not fully satisfied with your purchase, we’re here to make it right.
1. Eligibility for Return
- Return requests must be made within 3 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Items that are damaged at the time of delivery are eligible for return or replacement.
- Perishable or consumable products cannot be returned once opened, unless they are defective or expired upon delivery.
2. Non-Returnable Items
- Opened or used products
- Products returned without original packaging
- Items purchased during special sales or promotions (unless defective)
3. How to Request a Return
To initiate a return, please contact us within 3 days of delivery:
- 📞 Call or WhatsApp: 01765-468048
- 💬 Message us on Facebook: Bishuddho Organic Shop
Please provide your order details and photos of the product if it is damaged or defective.
4. Refund Process
- Once your return is approved, a refund or replacement will be processed within 5–7 business days.
- Refunds will be issued via the original payment method or bKash/Nagad as agreed.
- Delivery charges are non-refundable unless the return is due to our error.
5. Damaged or Wrong Items
If you receive a damaged, expired, or incorrect item, please contact us immediately with a photo. We will arrange a free replacement or full refund at no extra cost to you.
We appreciate your trust in Bishuddho Organic Shop and will always do our best to ensure your satisfaction.